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Approved
suppliers
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An approved list of suppliers and or contractors is
maintained and is amended as required from time to
time by the local authority. Local businesses may
apply to be placed on the list of approved suppliers
for work to be carried out for or on behalf of the
council
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Change
of circumstances
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Providing information and advice on when and how
local residents are required to notify the council
about a change in circumstances which may effect
their entitlement to other council services.
Providing residents with a standard means of
notifying a change of circumstances.
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Complaints -
advocacy
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Provision of an advocate who can act on behalf of a
customer who has made a complaint about one or more
services provided by the local authority.
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Complaints -
procedure
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Provision of a means for local residents and
businesses to comment or complain about any of the
services it provides. Complaints may be about the
quality of the service, delays in providing the
service, discrimination or the behaviour of council
staff or council representatives.
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Council -
performance indicators
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Central Government (in England and Wales) or the
Scottish Executive (in Scotland) requires each local
authority to collect and publish a range of
performance indicators reflecting the services the
authority provides. The indicators are verified by an
external auditor from the Audit Commission (England
and Wales) or Audit Scotland.
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Departments
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Media
and publicity protocols
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The local authority undertakes to maintain a full and
steady flow of information to the media.
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Out of
hours social services support
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Social Services will have an 'out of hours' team who
will deal with emergencies (child protection issues,
homelessness, mental health assessment etc.) which
occur outside normal working hours. Details of how to
contact the out of hours team should be published.
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Parish
and town councils
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Councillors help facilitate the provision of local
services and facilities and take decisions that form
the policy of the local authority. Parish and town
local authorities undertake many duties such as
street lighting, managing cemeteries and allotments.
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Town
or Parish Council information
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