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Complaints -
advocacy
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Provision of an advocate who can act on behalf of a
customer who has made a complaint about one or more
services provided by the local authority.
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Complaints -
procedure
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Provision of a means for local residents and
businesses to comment or complain about any of the
services it provides. Complaints may be about the
quality of the service, delays in providing the
service, discrimination or the behaviour of council
staff or council representatives.
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School
- complaints procedure
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A complaint about an incident or school must be made
to the headteacher. A further formal complaint can be
made to the governing body and later to the secretary
of state for education. It is the responsibility of
the LEA to investigate complaints and to take
appropriate action.
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