Welcome to the City of Durham
City of Durham Council is committed to encouraging consultation and involvement between ourselves and local people. Transparency and accountability are key to this aim and because of this we will publish details, on the website, of strategies, plans, policies and initiatives to ensure that local people are empowered to play a full role within their communities, and so that they are able to participate in and influence the decision-making processes which affect their lives.
Our aim is to provide access to all Council Services at one location, a one stop shop where customers can access information, advice and assistance. Enquiries are dealt with by highly trained, friendly staff in pleasant, comfortable surroundings. If we can not deal with an enquiry at first point of contact we will take ownership on behalf of the customer and keep them informed of progress until the matter is resolved.
| Key Services | Contact Details |
|---|---|
| Payments |
0191 3018558 (Automated 24 hr) 0191 3018626 (Assisted) Online Payments |
| Council Tax | 0845 9400 820 |
| Housing Benefit | 0845 9400 820 |
|
Refuse Collection, Recycling, Pest Control, Environmental Health |
0191 3018669 |
| Housing Services | 0191 3018470 |
| Housing Repairs Free Phone | 0800 0680013 |
|
Customer Services (all other service enquiries) |
0191 3018499 |
|
Switchboard & Out of hours Emergencies (only) |
0191 3866111 |
The future plans for the service are to include all communications with our customers aimed at resolving 80% of dealings at first contact.
Contact us at: http://www.durhamcity.gov.uk/ContactUs and complete a contact form to ensure we have all the details we need to provide you with a quick and accurate response. You will receive an automated acknowledgement with a unique reference number.
LOCAL CODE OF CONDUCT COMPLAINTS PROCESS
Monday 12th May 2008
Changes to the complaints procedure From 8 May 2008 the responsibility for considering complaints that a member may have breached the Code of Conduct is moving to the Standards Committees of local authorities.
City rebuttal of election material
Tuesday 6th May 2008
Officials at the City of Durham Council are to investigate a formal complaint in relation to election material circulated within the Elvet electoral division of the City about the proposed development of Elvet Riverside.
Spring is in the Air
Tuesday 6 May 2008
Spring is in the air and there's nothing nicer than a walk to appreciate the flora and fauna bursting into life at the moment.
Planning Services move
Friday 2nd May 2008
Planning Services including Development Control and Building Control have moved from Byland Lodge and are now based in 17 Claypath.
Wait to Join New Flagship Leisure Complex Over
Tuesday 29 April 2008
With only weeks to go before the doors of Freeman’s Quay open to the public the wait to be a member of the state of the art fitness centre and leisure complex is over. The lifestyle fitness centre, which will be council run, will house 130 pieces of the latest equipment and you can join now on-line.
Payment facilities go district wide
Tuesday 22 April 2008
From 1 May, payment facilities including payment kiosks at the council’s Cityinfo sites will be withdrawn. Instead, customers can now pay their rent and council tax bills at over 50 post offices, newsagents and grocery stores in the Durham City area and many more nationwide that display either the Post Office or PayPoint logo.
Launch of the 2008 Durham Big Ride
Thursday 17th April 2008
The 2008 Durham Big ride has been launched with the organisers hoping for a repeat of last year’s success
First phase earmarked for regeneration in Esh Winning
Wednesday 16 April 2008
Of the 3 local masterplans agreed at Cabinet in October, Esh Winning is the first off the starting block with a phase one development opportunity proposed for The Oaks, Rowan Court and Pine Trees that was discussed at Cabinet on Wednesday (16 April) this week.
Harnessing the aims of Durham as a major venue
Wednesday 16 April 2008
Following an initial report to Cabinet in April 2007 work has been continuing to finalise a new City Centre Premises Licence with the agreement of other city centre land owners.
Recycling – killed by success
Friday 11th April 2008
With the new Greencycle contract in its first week of operation, Environment bosses at City of Durham Council paid tribute to residents for their outstanding efforts to increase their levels of recycling. The demand for collections using the new green reusable bags has been more than double the level anticipated.
Desperately Seeking Someone!
Tuesday 8th April 2008
On September the 28th 1932 The Right Honourable Lord Barnard opened the, then state of the art, New Public Baths and Washhouses in Durham. Nearly 76 years later, as the City of Durham prepares to open Freeman’s Quay, the hunt is on to find the lucky person who’ll get the chance to have a sneak preview at the new pool and leisure complex.
Elections, 1st May, 2008, Durham County Council and Sherburn Village Parish Council (by-election)
Tuesday 8 April 2008
The time for receipt of nominations for these elections has now closed. View the ‘Statement of Person Nominated’ from the link below
Mayor meets up with budding entrepreneurs
Friday 4 April 2008
The Mayor of the City of Durham Cllr Bob Wynn, met up with some of the students in the City’s Future Business Magnates competition as they researched their next project.
New Recycling scheme doubles amount collected
Friday 4th April 2008
Extra crews are being drafted in to East Durham following an overwhelming response to a new recycling scheme.
City’s response to revised regional spatial strategy
Thursday 3 April 2008
The Government will be publishing the final revision of the Regional Spatial Strategy this summer and officials at Durham City are pleased that the Government is starting to recognise important aspirations for Durham district.
PAIN WITHOUT GAIN? IT IS POSSIBLE!
Wednesday 2 April 2008
With a host of charity runs just around the corner in the region no doubt many people are thinking about how they will make the distance. Well fitness experts at a City of Durham Leisure Centre have come up with just the answer.
Veteran Ballet Teacher Hangs up her Shoes but the Show Will Go On
Friday 28th March 2008
Staff and dance enthusiasts at a City of Durham Leisure Centre are bidding a sad farewell to a much loved ballet teacher this week.
Zero tolerance is the message
Wednesday 26th March 2008
The message Council members and local residents in Ludworth is for zero tolerance with anti social behaviour as two applications for injunctions against Michael Kell and Damien Trattles were agreed in County Court last week.
